Refund policy

At AveraPet, we want dog parents to feel confident shopping with us. If you are not satisfied with your order, please contact us and we will review your request.

Returns

To request a return, please contact us at support@averapet.com within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

For hygiene reasons, used pet care products may not be eligible for return unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@averapet.com with your order number and clear photos of the issue. We will review your case and help provide a suitable solution.

Refunds

Once your return or refund request is reviewed and approved, we will notify you by email. Approved refunds will be processed back to the original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect.

Contact

For return or refund questions, please contact us at support@averapet.com.